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Help - Requesting Support

Ordering Solutions
Ordering Services
Requesting Support

Click the "SUPPORT" tab at the top of any page.

1. Read "Common Issues" for the current issue.

2. Locate the solution in the "Technical Support Matrix".

3. Read the "Usage" information and verify your installation and configuration.

4. Read the "FAQs" information for known resolution for the current issue .

If you are unable to locate the solution to your current issue, then click "SUPPORT" to the right of the solution the issue pertains. Then, provide the information requested to describe the issue. Then click SEND and an automated confirmation e-mail is sent to you containing the information you provided (if you do not receive an confirmation email, contact me via email at jzisch@jhz-cs.com). Retain the confirmation e-mail for future reference. Following evaluation of the issue, a solution will be e-mailed to you. Anticipate a response within three business days*.

*Note - JHZ-CS recognizes all California State and Nationally recognized holidays. Please acknowledge this when determining business days. Typically, these holidays are those also recognized by United States banking industry, the United States federal government and/or the California state government.